RETURNS & REFUNDS
Information about returns, cancellations and refunds for BuildFix orders.
Consumer Returns
If you are purchasing as a consumer, you have the right to cancel an online order within 14 days of receiving the goods, without giving a reason.
After notifying us that you wish to cancel, you must return the goods within a further 14 days.
To arrange a return, please contact BuildFix and provide your order number before sending any goods back.
How to Make a Return
1. Contact BuildFix
Contact us with your order number and details of the item you wish to return.
2. Receive Return Instructions
We will provide the appropriate return instructions and return address.
3. Return the Goods
Send the goods back within the applicable return period.
4. Keep Proof of Return
We recommend retaining proof of postage or courier collection until your return has been completed.
Return Condition & Costs
You may inspect the goods as you would reasonably be able to do in a shop. If the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may reduce the refund to reflect any resulting loss in value, where permitted by law.
Unless the goods are faulty, incorrect or not as described, you are responsible for the direct cost of returning them to us.
Please package returned goods securely to help prevent damage during transit.
Faulty or Incorrect Products
If you receive a product that is faulty, damaged, incorrect or not as described, please contact BuildFix as soon as possible with your order number and details of the issue.
Where appropriate, we may ask you to provide photographs to help us assess the problem and arrange the appropriate resolution.
Nothing in this Returns & Refunds Policy affects your statutory rights.
Refunds
Where a refund is due following cancellation of an online consumer order, we will process it in accordance with your statutory rights.
We may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed.
Where applicable, the refund will include the cost of our standard outbound delivery. Any additional amount paid for an enhanced or premium delivery service is not required to be refunded beyond the cost of our standard delivery service.
Business Customers
The consumer cancellation rights described above apply to customers purchasing as consumers.
If you are purchasing wholly or mainly for business purposes, please contact BuildFix regarding any return request. Returns for business orders are subject to the applicable terms agreed for the order and do not affect any rights you may have in relation to faulty or incorrectly supplied goods.