PRIVACY POLICY
How Aspava LND Limited collects, uses and protects personal information through the BuildFix website.
Who We Are
BuildFix is a trading brand operated by Aspava LND Limited.
For the purposes of UK data protection law, Aspava LND Limited is responsible for the personal information described in this Privacy Policy.
Aspava LND Limited
Company No: 16080008
VAT No: GB 480 2267 01
338A Regents Park Road, Office 3 and 4
London, N3 2LN
United Kingdom
Email: info@aspavalnd.co.uk
Information We Collect
Depending on how you use our website and services, we may collect and process:
• your name and contact details, including your email address, telephone number, billing address and delivery address;
• order and transaction information, including products ordered, quantities, order history and delivery information;
• information you provide when contacting us or submitting a Contact or Trade & Bulk enquiry form, including company details and information contained in your message;
• account information where you create or use a customer account;
• payment-related information processed in connection with your purchase; and
• technical and usage information relating to your use of our website, such as device, browser, IP address and cookie or similar technology data where applicable.
We generally collect this information directly from you when you place an order, create or use an account, complete a form, contact us or interact with our website. We may also receive relevant information from service providers involved in processing payments, delivering orders or operating our website.
How We Use Your Information
We may use your personal information to:
• process and manage orders;
• take and administer payments;
• arrange delivery and provide order information;
• manage returns, refunds and customer service enquiries;
• respond to Contact and Trade & Bulk enquiries;
• operate and secure our website and customer accounts;
• prevent and investigate fraud, misuse or security incidents;
• maintain business, tax and accounting records;
• understand and improve the operation and performance of our website and services; and
• comply with legal and regulatory obligations.
Our Lawful Bases
Under UK data protection law, we must have a lawful basis for using personal information. Depending on the purpose, we may rely on:
Contract — where processing is necessary to take steps at your request before entering into a contract or to perform our contract with you, for example processing an order, payment, delivery or return.
Legal obligation — where we need to process information to comply with a legal requirement, including applicable tax, accounting and regulatory obligations.
Legitimate interests — where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests. This may include operating and securing our website, preventing fraud, responding to business enquiries and improving our services.
Consent — where we ask for your consent for a particular use of your information, including where consent is required for certain cookies or similar technologies. Where we rely on consent, you may withdraw it at any time.
Payments
Payments made through the BuildFix website are processed using the payment services available through our website and checkout.
Payment service providers may collect and process payment information, including card or digital wallet information, in order to authorise and complete transactions, prevent fraud and meet their legal and regulatory obligations.
BuildFix does not need to receive or store your complete payment card details in order to fulfil your order. Payment providers process payment information in accordance with their own privacy and security requirements.
Who We Share Information With
We may share personal information where necessary with service providers and other organisations involved in operating our business and providing our services, including:
• website, ecommerce and hosting service providers;
• payment processing and payment service providers;
• couriers, delivery and logistics providers;
• IT, security and technical service providers;
• professional advisers, accountants and other business service providers; and
• regulators, public authorities, law enforcement bodies or other parties where disclosure is required or permitted by law.
We only share personal information where there is an appropriate reason to do so and only to the extent reasonably necessary for the relevant purpose.
We do not sell personal information to third parties.
Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, support ecommerce functionality, maintain security and, where enabled, understand how visitors use the website.
Some cookies are necessary for the website to function. Other non-essential cookies or similar technologies may require your consent.
Where consent is required, you can choose whether to accept non-essential cookies through the cookie controls made available on our website and can change your preferences where those controls allow.
International Data Transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure that an appropriate lawful transfer mechanism or safeguard is used where required by UK data protection law. This may include transfers to countries recognised as providing an adequate level of protection or the use of appropriate contractual safeguards.
You may contact us at info@aspavalnd.co.uk if you would like further information about the safeguards relevant to your personal information.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide customer service, maintain appropriate business records and meet legal, accounting, tax and regulatory requirements.
Different types of information may be retained for different periods. When deciding how long to retain information, we consider the nature of the information, why it is needed, applicable legal requirements and whether it may be required to establish, exercise or defend legal claims.
When personal information is no longer required, we will delete it or otherwise dispose of it appropriately, subject to applicable legal requirements.
Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including the right to:
• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase your personal information in certain circumstances;
• ask us to restrict the processing of your information in certain circumstances;
• object to certain processing;
• receive certain personal information in a portable format where applicable; and
• withdraw consent at any time where we rely on consent.
These rights are not absolute and may depend on the circumstances and the lawful basis on which we process your information.
To exercise a data protection right, please contact info@aspavalnd.co.uk We may need to request information reasonably necessary to verify your identity before responding.
Your Right to Object
You have the right to object to certain processing of your personal information where we rely on legitimate interests.
If we ever use your personal information for direct marketing, you have the right to object to that use at any time.
To exercise your right to object, contact info@aspavalnd.co.uk
Data Security
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
We also expect service providers processing personal information on our behalf to apply appropriate security measures.
Complaints
If you have a concern or complaint about how we use your personal information, please contact us first at info@aspavalnd.co.uk so that we can investigate and respond to your concern.
You also have the right to complain to the UK Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Information about making a complaint is available from the ICO.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable law.
Where appropriate, we will make updated information available on this page.
Last updated: 21 September 2026
Contact Us
For questions about this Privacy Policy, the personal information we hold about you, a data protection rights request or a data protection complaint, please contact:
Aspava LND Limited / BuildFix
338A Regents Park Road, Office 3 and 4
London, N3 2LN
United Kingdom
Email: info@aspavalnd.co.uk
Company No: 16080008
VAT No: GB 480 2267 01